22bat Privacy Policy — Our firm commitment to protecting your data

1What information we collect

When you register or use the 22bat platform, we collect certain personal and technical information. This is solely to provide you with a safe and enjoyable gaming experience.

1.1 Information Provided Directly

When you create an account or contact us, we collect the following information:

• Full Name and Date of Birth
• Mobile number and email address
• Residential address and country
• Copy of national ID or passport for KYC verification
• Payment details (bKash/Nagad number)

1.2 Automatically Collected Information

The following information is recorded automatically while you use the platform:

2How we use your information

Data collected at 22bat is used only for specific, legitimate purposes. We never use your information for anything outside this privacy policy.

2.1 Primary Use

• Account management: To verify your registration, login, and account security.
• Transaction Processing: To process deposits and withdrawals accurately.
• Service Improvement: To analyze data and improve your gaming experience.
• Customer Support: To address your complaints and queries.
• Sending Promotions: To send you offers and bonus information with your consent.

2.2 Security & Legal Purposes

• To detect and prevent fraudulent activity.
• To meet the legal requirements of the licensing authority.
• To comply with Anti-Money Laundering (AML) regulations.
• To implement our Responsible Gaming policy.

3Data Sharing Policy

22bat never sells your personal information. However, limited data may be shared with trusted partners under specific circumstances.

3.1 When Information Is Shared

• Payment Provider: Only the information necessary to verify and process transactions.
• Game Provider: Game software providers may receive technical data.
• Legal authorities: Disclosure of information is mandatory under court order or government directive.
• KYC Partner: Documents are sent to accredited institutions for identity verification.

3.2 What We Never Do

• We do not sell data to advertising companies.
• We do not share personal information with any third party without your consent.
• We do not share data with political organizations or research institutions.

4Cookie Policy

22bat uses cookies on its website and app. Cookies are small data files stored on your device that help enhance your browsing experience.

4.1 Types of Cookies

• Essential cookies: Essential for login sessions and security. Disabling these cookies will prevent the platform from functioning.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: Collects anonymized statistics to understand how the platform is used.
• Marketing Cookies: To show you relevant promotions. You can opt out at any time.

5Data Protection Measures

22bat follows the highest industry security standards to protect your data. Our security infrastructure is continuously updated and monitored.

5.1 Technical Safeguards

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Firewall: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication: Adds an extra layer of security to your account.
• Regular Security Audits: Third-party experts conduct regular system audits.

5.2 Data Retention Period

How long your data is retained depends on the type of information:

• Active account data: retained for the lifetime of the account.
• Transaction records: retained for a minimum of 5 years as required by law.
• KYC documents: as required by regulatory guidelines.
• Marketing data: deleted immediately upon withdrawal of consent.

6Your Rights

As a 22bat user, you have several important rights over your own data. We respect these rights and help you exercise them.

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we restrict the use of your data for specific purposes.
• Data Portability: You can request a copy of your data in a structured, portable format.
• Right to object: You may object to receiving marketing communications at any time.

7Children's Privacy

22bat is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

If we become aware that personal data has been inadvertently collected from a minor, that data will be deleted immediately and the account will be closed.

If you believe your child is using 22bat, please contact our support team immediately.

8About Third-Party Services

The 22bat platform uses third-party services such as payment gateways, game providers, and analytics tools.

These third-party services operate under their own privacy policies. 22bat cannot control how they collect or use data, but we only work with trusted and verified partners.

• BKash and Nagad have their own privacy policies.
• Game software providers are licensed and regulated.
• Analytics tools use only anonymized, aggregate data.

9Privacy Policy Updates

22bat may update this privacy policy as needed. For significant changes, we will notify you via your registered email or through platform notifications.

Updated policies take effect from the date of publication. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

Please visit this page regularly and keep an eye on the "Last Updated" date.

10Contact us

If you have any questions or concerns about our Privacy Policy, please reach out to us. Our data protection team is always ready to help.

• Email: [email protected]
• Live Chat: Click the chat icon on the right side of the platform
• Response Time: Within a maximum of 30 business days