22bat Terms & Conditions — A complete guide to your rights and responsibilities

1General Terms & Conditions

These Terms & Conditions constitute a legal agreement between the 22bat platform and its users. 22bat is an internationally licensed online gaming platform serving players from around the world.

These Terms & Conditions have been prepared in English for the convenience of Bangladeshi users. In the event of a dispute, the original English version shall be considered authoritative.

1.1 Applicability

These Terms & Conditions apply to all 22bat services, including the website, mobile application, game lobby, slots, betting section, and VIP program.

• By using any part of the 22bat platform, you are deemed to have accepted these Terms & Conditions.
• These Terms & Conditions should be read together with the Privacy Policy and Responsible Gaming Policy.
• Special promotions or events may have their own additional terms and conditions.

1.2 Age Restriction

Only individuals aged 18 or above may register an account and play on 22bat. A copy of your National ID or passport may be required for age verification.

2Account Registration

To register on 22bat, you must provide accurate and truthful information. 22bat reserves the right to close any account created using false details at any time.

2.1 Registration Requirements

• Each individual is permitted to hold one account only.
• Opening multiple accounts using the same device, IP address, or payment method is prohibited.
• The name and mobile number registered on the account must be genuine.
• Keeping your account password confidential is entirely the user's responsibility.

2.2 KYC Verification

Withdrawals above a certain amount require completion of the Know Your Customer (KYC) process. You will need to submit one of the following documents:

• National ID Card (NID)
• First and last pages of passport
• Driving License
• A selfie photo alongside one of the above documents

3Deposits & Payments

22bat supports the most popular mobile payment methods in Bangladesh. Deposits must be completed in accordance with the Terms & Conditions.

3.1 Accepted Payment Methods

• bKash — Both personal and merchant accounts are accepted.
• Nagad — Direct mobile banking transfer.
• Rocket — DBBL Mobile Banking service.
• Cryptocurrency — USDT and BTC accepted under specific conditions.

3.2 Deposit Terms

• The minimum deposit amount is BDT 200.
• The deposit account must be registered in your own name.
• Deposits made from third-party accounts will not be accepted.
• Suspicious transactions may be put on hold pending verification.

4Withdrawal Policy

22bat is committed to sending your winnings quickly and securely. However, certain conditions must be met before a withdrawal can be processed.

4.1 Withdrawal Process

• The minimum withdrawal amount is BDT 500.
• Processing time for standard members: 30 minutes to 1 hour.
• Processing time for VIP members: 5 to 15 minutes.
• If KYC verification is not completed, your first large withdrawal may be delayed.

4.2 Reasons for Withdrawal Delays

Withdrawals may be delayed or put on hold in the following circumstances:

• Account details verification is required.
• The bonus wagering requirement has not been fulfilled.
• During scheduled system maintenance.
• While an investigation into suspicious activity is ongoing.

5Bonuses & Promotions

22bat offers a variety of bonuses and promotions. All bonuses are granted under these Terms & Conditions.

5.1 Welcome Bonus

New members will receive a welcome bonus on their first deposit. A specified wagering requirement must be met before the bonus can be withdrawn.

• The wagering requirements for the welcome bonus will be stated on the promotions page.
• Bonuses can only be used on eligible games.
• Attempting to claim bonuses across multiple accounts will result in all accounts being cancelled.

5.2 General Bonus Terms

• The wagering requirement must be completed before the bonus expires.
• A maximum withdrawal limit may apply to bonus winnings.
• 22bat reserves the right to modify or cancel any bonus offer at any time.
• Users who activate Responsible Gaming tools may be excluded from certain bonuses.

6Betting Rules

Certain rules must be followed to participate in the 22bat betting section and game lobby.

6.1 General Betting Rules

• Once a bet is placed, it cannot be changed or cancelled.
• If a game is cancelled due to a technical error, all wagers will be refunded.
• In Sports Betting, winnings will only be declared once the outcome of a live event has been officially confirmed.
• 22bat's decision is final in any dispute relating to game rules.

6.2 Maximum Bet Limits

A maximum bet limit applies to each game and event. These limits are clearly displayed within the game interface. VIP members may be eligible for higher limits.

7Prohibited Activities

The following activities are strictly prohibited on 22bat. Any violation may result in permanent account closure and forfeiture of all funds.

• Creating or operating multiple accounts.
• Using a false identity to abuse bonuses.
• Using any software, bots, or automated tools to influence games or the system.
• Using the platform for money laundering purposes.
• Colluding with other players to defraud the platform.
• Threatening or harassing 22bat staff.
• Submitting a fraudulent payment or chargeback.

8Account Closure

You may request to close your 22bat account at any time. Equally, 22bat may close an account in the event of a Terms & Conditions violation.

8.1 Voluntary Closure

To close your account, please contact the support team via live chat or email. You will be given the opportunity to withdraw any remaining balance before the account is closed, provided no restrictions apply.

8.2 Closure by 22bat

22bat may suspend or close your account for the following reasons:

• Violation of these Terms & Conditions.
• Evidence of fraudulent activity.
• Providing false information.
• Being underage.
• Access from a restricted region.

9Responsible Gaming

22bat places responsible gaming at the top of its priorities. We want every player to enjoy gaming as a source of entertainment.

• Deposit limits, session limits, and self-exclusion options are available to all users.
• If you notice signs of addiction, contact our support team immediately.
• Self-exclusion will take effect immediately once activated.

To learn more about Responsible Gaming, visit our Responsible Play View the page.

10Dispute Resolution

If a dispute arises, please contact the 22bat support team first. We aim to respond within 24 hours.

10.1 Dispute Resolution

1. Submit a complaint via live chat or email.
2. You will receive an initial response within 24–48 hours.
3. Complex issues will be resolved within a maximum of 7 business days.
4. If you are not satisfied with the resolution, you may escalate your complaint to the licensing authority.

11Changes to Terms

22bat reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or platform notifications.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly.